You have sucessfully added this item to your shopping cart.

FAQ

ONLINE ORDERING QUESTIONS

PRODUCT QUESTIONS

PACKAGING &SHIPPING QUESTIONS

THAWING & STORING QUESTIONS

PAYMENT METHODS & GIFT CERTIFICATES

ONLINE ORDERING QUESTIONS

Are your photos of the actual food?
Yes. However, sizes may vary depending on several variables. Please note that some garnishes and props are for illustrative purposes only unless otherwise stated in the product description.

Can I cancel my order?
Yes. To cancel your order, please call customer service at (888) 464-6328 (MEAT) or (888) 506-6560. Very Important: These products are perishable. Orders that are already in transit cannot be canceled or rerouted.

What form of payment do you accept?
We accept Visa, MasterCard, American Express, and GFBS Gift Certificates. Gift certificates can be combined with credit cards for complete payment.

What happens if I provide an incorrect shipping address?
Important: Always double-check your order! Please call us at (888) 464-6328 (MEAT) or (888) 506-6560 as soon as you notice any address errors. We will do what we can to make sure the order is shipped to the correct address.

Please be advised that if an incorrect address was provided, and the food is shipped/delivered to the incorrect address, we will be happy to reship your order to the correct address but we will have to charge you for the new order and reshipment.

Very Important: These products are perishable. Orders that are already in transit cannot be canceled or rerouted.

Will sales tax be added to my order?
GFButcherShop.com is required to collect sales tax in many different states based upon where an order is being shipped and the products purchased. GFButcherShop.com collects all local and state sales tax when applicable.

What confirmation should I expect to receive after my order has been placed?
You will receive an email confirmation shortly after your order is placed including your order number and summary of your purchase. The email confirmation should arrive within 24 hours. This confirms receipt of your order. If you do not receive this email, please contact Customer Service at (888) 506-6560 to see if the order was processed. Upon shipment of your order you will receive a shipment confirmation email with tracking information.

How will I know my order has been delivered?
We will send you a shipment notification email with a tracking number or you can log into your account and "View your order history" under "My Account" to view all order information.

Can I view my order online?
Yes, you can view your order online. To do so please click on "order status" at the top of the GFBS main webpage and login to your account using your username and password. There you will be able to view your purchase history and order information.

I don't feel comfortable giving my credit card information over the Internet. How can I place an order?
GFButcherShop.com uses the latest in security technology to ensure your personal information is protected. You may also place an order by calling 800-876-BEEF.

Where can I purchase or use George Foreman's Butcher Shop eGift Cards?
eGift cards can be purchased and used online at GFButcherShop.com.

How can I redeem my GFBS eGift Card or Certificate?
George Foreman's Butcher Shop eGift Cards can be redeemed by phone, or online. To redeem your gift card or certificate online, simply enter your eGift number on the Payment and Summary page as you check out.

Is a personalized message included with my gift?
You can add a gift message during the checkout process and it will appear on the Shipping Label your recipient receives with their gift order package. Don't forget your name otherwise your recipient(s) won't know who the gift is from!

Will my recipient know a package is coming?
The purchaser is solely responsible to inform the recipient to remain available to receive the product on the delivery day. GFBS will not be responsible for packages refused at delivery.

For all phone orders, it is your responsibility to call your recipient and let them know that a perishable product is being shipped to them.

What is a priority code?
The priority code is our unique set of letters and/or digits used for a special product offer or promotion. It is not a required field when purchasing orders online.

What is your substitution policy?
In the unlikely event that an item becomes unavailable, or is out of stock, after placing your order, GFBS reserves the right to substitute a comparable item of equal or greater value.

Why are the prices different than what I saw on TV?
In some instances, promotions are run for a Limited Time Only (LTO). All prices are subject to change at any time.

My credit/debit card didn't go through. Why?
The below list references a number of issues that customers have come across when trying to purchase orders online using a credit or debit card:

  • Make sure your card is not expired
  • Make sure to enter the entire number with no spaces or dashes.
  • Double check the expiration date
  • Make sure to enter the correct Security Code.
  • Make sure the billing address for your order matches the billing address that is attached to your credit/debit including zip code, phone #, etc.

Why does my account show a pending charge if my credit card was declined?
All of the information that you entered during the checkout process must exactly match what your financial institution has on file. If the information does not match, the transaction will be declined. In some instances, your financial institution may place an authorization hold on the funds for up to five business days even though no order was placed. If the authorization does not fall off your account within that time, please call us at (888) 506-6560 so we can investigate further.

Why was my credit card charged twice?
Do not fret. In all likelihood you have NOT been charged twice for your order. In the event another pending charge appears, the other pending item is likely just an authorization. This is the standard operating procedure between your bank's billing system and GFBS. Please note that these authorizations usually fall off within ten (10) days. Please contact us at (888) 506-6560 if they do not.

PRODUCT QUESTIONS

What is the diet of the cattle?
Our Natural Premium Angus Beef cattle are hand selected only from mid-western small farms that are committed to raising only the best All Natural Angus Beef. Our family operations, mostly handed down from generations take pride in raising their cattle and taking care of their land. With these traits, this is why our cattle exceed the quality standards of most brands on the market today for tenderness and flavor. We document exactly which ranch each calf is harvested from and then which ranch, or area of the ranch the calf is finished. The finish ration of all of our calves consists of 100% vegetarian diet - which includes grass, hay, silage, corn, barley and split peas.

What is the difference between USDA Prime and USDA Choice?
The USDA assigns a quality grade by the degree of intramuscular fat (marbling) and other attributes on the ribeye. USDA Prime has the highest rating and more marbling than USDA Choice, which typically means better flavor and greater tenderness. Prime beef represents less than 3% of all beef produced in the United States and is the most prized because of the superior flavor and tenderness. USDA Choice is the next highest classification. Sometimes "Choice" pieces of meat have "Prime" quality marbling.

What does a grade of USDA "Prime" mean?
Beef grade is issued based upon a number of factors including intramuscular fat or marbling found in the eye of the rib, better known as the "Ribeye". The grade of the meat provides an indication to the customer of quality, flavor, texture, and how tender and juicy the piece of meat will be once cooked.

What if my steaks come and they have a brownish color?
This is not a problem what so ever! A dark brown color is normal because the vacuum packaging removes the oxygen from each package to keep the product fresh. Once you thaw the meat and open the packaging, the red color will come back typically within 20-30 minutes. This is called "blooming". Keep in mind that aged steak typically has a darker red color than fresh steaks due to the aging process.

How do I know when my meat is cooked?
The best way…take the internal temperature of the meat using a probe or infrared thermometer from the thickest part of the meat. Take a look at George's doneness guide for temperature information.

Why are GFBS products perfect for gift giving?
Because it is easy, convenient and delicious! Friends, family, and colleagues love receiving GFBS products and you will love the peace of mind; no shopping or wrapping...George does all the work and you take all of the credit!

What if I need dinner in a hurry?
One way is to can expedite your order to overnight shipping. Or you can try our fully cooked entree's and sides, which are perfect for a quick-make dinner with restaurant quality taste.

What if I receive products I am not satisfied with?
If have problems with an order, please contact our friendly Customer Service department within 3 business days of receipt by calling (888) 506-6560 or emailing custserv@gfbutchershop.com.

Is there anywhere locally I can purchase GFBS products?
Currently GFBS products are sold online only. If you would like to see our products in your local retail location please mention GFBS to your local store manager or purchasing department.

Can I keep leftovers in the refrigerator?
Yes, please wrap your leftovers well or store in a tightly covered container in the refrigerator for no more than 3 days.

Should I remove the packaging before cooking?
Yes. All external packaging should be removed prior to cooking.

What is the best steak?
That is a trick question! All steaks are great depending on your personal preference. If you don't know what you like, George recommends trying them all. Click Here to Ask the Butcher and find the ideal steak for you.

Why are my steaks different thicknesses?
Our steaks are cut, measured, priced and sold by weight. Each steer varies in weight from animal to animal. As such the thickness of each steak will vary to hit the target weight.

What is marbling and why does it matter?
Marbling refers to the fat pattern, or small white flecks, that runs through the meat. Marbling adds tremendous flavor and tenderness to the steak as it cooks so it's a fundamental attribute of quality. At GFBS our butchers inspect, hand-cut and hand-trim each premium quality steak to perfection.

Is marbling a good thing or bad thing?
If you want to have a great beefy tasting piece of meat then the more marbling the better. Much of the great beefy flavor comes from the marbling. As the meat cooks, the intramuscular fat melts into the meat basting the meat from the inside out making your meat tender and juicy. In general, the amount of marbling is a matter of preference. George, and our butchers at GFBS prefer more marbling in our meat because of the superior taste, tenderness and juiciness it provides. However marbling also increases the fat content of the beef, so some people choose leaner cuts that are lower in calories and somewhat healthier.

When I shop I buy steaks that look lean but they're never good? Why?
Lean beef is given a lower grade because it lacks the beautiful marbling that makes the meat flavorful, tender and juicy. As the meat cooks, the marbling melts basting the meat from the inside out adding great flavor, moisture and tenderness.

How fresh is the meat received in my order?
We individually freeze each steak right after we cut it to retain and preserve the meat in its finest quality. From the time the animal is processed to the time we cut and package your items is a matter of hours. Whereas grocery store meat may have been on the shelf for significantly longer.

What should I do if I am not happy with all or part of my order?
Please contact us by email or phone as soon as possible. We always do right by our customers to resolve any issues.

Do any of your products contain potential allergens such as milk, wheat or soy?
Yes. Some of our products do contain potential allergens.  All product ingredient labels contain allergen statements where necessary. 

Does GFBS offer a guarantee?
Yes. We go the extra mile to ensure your hand trimmed, hand seasoned, and hand wrapped order is perfectly packed and properly delivered so your product arrives in excellent condition. We guarantee that you will receive the exact item(s) and quantity ordered. In addition should an item arrive in inadequate condition, GFBS will be happy to replace it for you. Please email us at custserv@gfbutchershop.com and we will promptly work to resolve your issue to your satisfaction. 

PACKAGING & SHIPPING QUESTIONS

Is your meat shipped fresh or frozen?
All of our products are shipped frozen via FedEx®. 

How do you ship your products?
All GFBS steaks are vacuum-sealed and wrapped in food grade freezer paper just like you would get it from a brick and mortar butcher shop. All of our products come packed in our polystyrene insulated cooler with plenty of dry ice to ensure your GFBS order will arrive frozen and in perfect condition via FedEx. 

Can you ship outside the U.S.?
No. We currently ship to all 50 states, and are unable to ship internationally. Please note that shipments can be made to physical street addresses only. We do not ship to PO Boxes or APO/ FPO addresses.

What if my steaks arrive partially thawed, are they still ok?
Yes, it is common for the dry ice to sublimate, or disappear, during the shipping process. There may be little or no dry ice remaining upon arrival. As long as they feel cool to the touch then the product has not been compromised. Place them in the freezer or refrigerator until you are ready to cook them. If you choose to refrigerate your items, they are best if consumed within 7 days. Chicken should not be refrozen.

The way our items are vacuum packed does not let oxygen penetrate the film so as long as they arrive cool to the touch they are ok to refreeze.

What if there isn't any dry ice in the cooler?
It is common when your box arrives that no dry ice will remain. Do not fret. As long as the product feels cool to the touch, you are ok to refreeze the products for up to 1 year in its original packaging or 7 days in the refrigerator.

What do I do with the dry ice that is in the cooler?
Never touch the ice with your bare hands or make contact with your skin. It's really very cold approx. -109.3°degrees Fahrenheit! For your safety, the dry ice comes in a plastic bag with clear warning labeling and safe handling instructions. Simply remove your items from the cooler and leave the dry ice behind. The remaining piece(s) will sublimate, or disappear, within 24 hours.

What shipping options do I have?
Our standard shipping is FedEx 2-Day delivery. In the event you need your items sooner, we also offer Overnight delivery at an additional cost. Please see our Shipping Information Page for complete details. If you have additional questions about shipping, please call Customer Service at (888) 506-6560 or, send an email to custserv@gfbutchershop.com.

What should I do with my cooler once I receive my order?
Our coolers can be re-used over and over again. You can use it as an ice bucket at a backyard BBQ or at the beach or a picnic. If you do not have a need to reuse your cooler, please recycle or dispose of it according to your local regulations.

Do I need to be home to receive my order?
No. The FedEx driver will leave the order at the door. Please be advised that the purchaser is solely responsible to inform the recipient to remain available to receive the product on the delivery day. GFBS will not be responsible for packages refused at delivery.

Can I ship to an apartment?
Absolutely! FedEx will leave your package outside of an exterior door if no one is home. GFBS cannot be responsible if a delivery attempt was made on time and the recipient was not home to receive the package. It is your responsibility to inform your recipient of their scheduled delivery.

What are your shipping charges?
Due to the perishable nature of our products, all orders are shipped via FedEx 2-Say shipping or better. For orders shipping to Alaska or Hawaii we unfortunately cannot guarantee next day delivery.

The fee for shipping is calculated based on our current negotiated rates with FedEx for the total weight of the order. Shipping charges are calculated per ship-to address and are based on the total weight of your order.

Will my recipient know a package is coming?
The purchaser is solely responsible to inform the recipient to remain available to receive the product on the delivery day. GFBS will not be responsible for packages refused at delivery.

For phone orders, please call your recipient to let them know that a perishable product is being shipped to them.

My order is a day late. Will the meat still be good?
Late packages can and do happen. In general, we do not offer refunds on meat that arrives one day after their scheduled delivery date and in good condition. It is common for the dry ice to sublimate, or disappear, during the shipping process. There may be little or no dry ice remaining upon arrival. As long as they feel cool to the touch then the product has not been compromised.

How long does it take for my package to arrive?
Please see our Shipping Information Page. We ship out Monday through Wednesday to ensure delivery of all packages no later than Saturday.  All shipments will typically arrive 3-7 days after shipment depending on your date of purchase.  During November, December and other peak periods, we may find it necessary to adjust our shipment dates and times.

How do I track the shipment of my package?
You will receive a Federal Express® tracking number once your package has been shipped.  Once you have the tracking number, log onto www.fedex.com and enter your tracking number in the box that says " Track a Shipment."  From here you will see all of the information related to your package. Or you can go online and login to your account.

Why is it necessary to provide a phone number for the recipient?
Federal Express® asks for a phone number for every package shipped. In the event that Federal Express® has trouble with the address, a phone number can greatly assist Federal Express® in getting your package to its destination in a timely manner.

If there is a problem with my shipment, what should I do?
Please email us at custserv@gfbutchershop.com. Please refer to your order number on your packing slip.

Do I pay an additional fee to have a package shipped?
The fee for shipping is calculated based on our current negotiated rates with FedEx for the total weight of the order. Shipping charges are calculated per ship-to address and are based on the total weight of your order.

Do I pay an additional fee to have a package shipped?
I provided an incorrect shipping address. What do I do?

Package Arrival-Transit Times Chart

ORDER DATESHIPPING DATE2-DAY DELIVERY ARRIVAL DATEEXPEDITED DELIVERY ARRIVAL DATE
Monday Tuesday Thursday Wednesday
Tuesday Wednesday Friday Thursday
Wednesday (before 3pm EST/12pm PST Wednesday Friday Thursday
Wednesday (after 3pm EST/12pm PST Following Monday Wednesday Tuesday
Thursday Following Monday Wednesday Tuesday
Friday Following Monday Wednesday Tuesday
Saturday Following Monday Wednesday Tuesday
Sunday Following Monday Wednesday Tuesday

Our standard delivery service is guaranteed 2 day shipping via FedEx, plus 1 to 2 days for processing. Your package should arrive 3 to 7 business days depending on your date of purchase.

THAWING & STORING QUESTIONS

How long will my steaks last in the freezer?
The word from our butchers is…your steak will be of the same exceptional quality as the day they were cut for up to one year after receiving them. For optimum taste and tenderness, we recommend enjoying your steaks within 6 months.

Note: It is common when your box arrives that no dry ice will remain. Do not fret. As long as the product feels cool to the touch, you are ok to refreeze the products for up to 1 year in its original packaging or 7 days in the refrigerator.

How do I thaw my GFBS items?
Thaw your GFBS meats under refrigeration in the vacuum-sealed package. Do not remove the plastic wrap. Slow thawing maintains the integrity of the product within. It will take at least 24 hours for steaks and up to 3 days for roasts to completely thaw depending on the thickness.

Very important: Do not use a microwave to speed up the thawing process.

Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.
Important: Sometimes the vacuum - package can leak while the product is thawing. This is a result of small pinholes that can occur during the freezing or shipping. As long as the product remained frozen and was refrigerated while thawing, this should not be a concern. We recommend using a baking dish or pan to catch fluids.

PAYMENT METHODS & GIFT CERTIFICATES

Can I use a check or money order to place my order?
No. We apologize but we do not accept checks or money orders at this time.

What form of payment do you accept?
We accept Visa, MasterCard, American Express, and GFBS Gift Certificates. Gift certificates can be combined with credit cards for complete payment.

My credit/debit card didn't go through. Why?
The below list references a number of issues that customers have come across when trying to purchase orders online using a credit or debit card:

  • Make sure your card is not expired
  • Make sure to enter the entire number with no spaces or dashes.
  • Double check the expiration date
  • Make sure to enter the correct Security Code.
  • Make sure the billing address for your order matches the billing address that is attached to your credit/debit.

Why does my account show a pending charge if my credit card was declined?
All of the information that you entered during the checkout process must exactly match what your financial institution has on file. If the information does not match, the transaction will be declined. In some instances, your financial institution may place an authorization hold on the funds for up to five business days even though no order was placed. If the authorization does not fall off your account within that time, please call us at (888) 506-6560 so we can investigate further.

Why was my credit card charged twice?
Do not fret. In all likelihood you have not been charged twice for your order. In the event another pending charge appears, the other pending item is likely just an authorization. This is the standard operating procedure between your bank's billing system and GFBS. Please note that these authorizations usually fall off within a couple of days. Please contact us at (888) 506-6560 if they do not.

When will my credit card be charged?
Your credit card will be charged at the time of purchase/order placement, regardless of the ship date.

Will sales tax be added to my order?
GFButcherShop.com is required to collect sales tax in many different states based upon where an order is being shipped and the products being purchased. GFButcherShop.com collects all local and state sales tax when applicable.

Can I redeem my GFBS Gift Card or Certificate?
George Foreman's Butcher Shop eGift Cards can be redeemed by phone, or online. To redeem your gift card or certificate online, simply enter your eGift Number on the Payment and Summary page during check out.

What is a priority code?
The priority code is our unique set of letters and/or digits used for a special product offer or promotion. It is not a required field when purchasing orders online.